The Derma Co 4+

Your products are really majic product for my oily skin.
It worked soo great that salycilic facewash and serum. Its just woww.
I am regularly using Facewash serums, face mask and every single product is just great.

I would like to suggest if you could launch sunscreen wipes as well. 😊

I always ordered online and even I purchased lots of product of Derma. But, this time I received half order. They have the worst customer care service, they don’t care anything about the customer. I feel like a fool and wondering why I wasted my money on them. They show they have the ticket or mail thing but in actual they don’t have and they even don’t show any ticket if or chat history. I connected with customer care guys multiple times and every time I received an excuse and now they are saying we delivered the product but in actual they don’t. First-say it’s delivered, then say it’s rejected and not delivered then say we delivered. Completely nonsense, even they didn’t track it, not checked the delivery or so, none of them. I was keep saying them I received partial order and not complete order, one product is missing. But, they keep saying we can’t do anything. Seriously man, how can you do that to your customer. Are we fool? I ordered multiple orders from a years and never raised issues. First time I asked them that I didn’t received the product and they just ignored. Worst worst worst experience, this is worst customer care I have seen in my life. I’ll never order from you. And I’m sure you don’t care still, because you think customer care is stupid.

I wanted to send a gift and added wrong contact no by mistake and realized the same right after making the payment. I contacted their team multiple time right after making the order to change the contact no. I got no response. I also asked them to cancel the order otherwise, yet no response. I tried calling their customer care and requested for a call and received no call either.
No doubt the products are top notch but Derma co needs to work upon its after sale service. Now the order shows that it has been delivered but it never reached the desired address because my request of changing the contact number was never taken into consideration.
I don’t look to defame the company. But it’s just a genuine feedback you guys need to provide a better after sale service.